Privacy Policy

We never share potentially dangerous information and stand by our data protection policy

What information do we collect?

We collect information from you when you register on our site or fill out a form. Any data we request that is not required will be specified as voluntary or optional. When registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or credit card information. You may, however, visit our site anonymously.

The information we may collect includes, without limitation:

1. Contact data, such as: IP address, Email addresses, Phone numbers, Names of teams entered by admins, Names of events created by users, and other similar data

2. Metadata and data for interactions, such as: Email addresses and names of participants, Email headers that contain Personal Data, Metadata of emails (times sent, etc.) that are linked to Personal Data, Metadata about events scheduled by users (timing, location, team members assigned, etc.) that are linked to Personal Data, Structured data stored by Company about Data Subjects, including emails or SMS to Data Subjects that contain Personal Data, and structured data about Events (e.g. Setup data columns) that contain Personal Data such as the Event Venue Contact, Length of Conversations at Events with Consumers, Number of Conversations with Consumers, Consumer Insights Collected Through Natural Language Processing

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

· We provide consumer data capture, collection and analysis services to you. We process personal data as necessary to perform these services. In addition to storing and retrieving data, we carry out necessary processing to generate reports and insights of your interactions with your consumers on your behalf.

· To personalize your experience (your information helps us to better respond to your individual needs)

· To improve our website (we continually strive to improve our service based on the information and feedback we receive from you)

· To improve customer service (your information helps us to more effectively respond to your customer service and support needs)

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. If you turn off cookies, you may still access the rillavoice.com site and learn about the product, but using the rillavoice web-app requires cookies in order to be able to use the React functionalities of the web-app, and in order to satisfy offline functionality, as well as the functionality of many web-app features. 

Where do we process data?

We locate our data centers in the United States and by utilizing our services, you expressly instruct us to process personal data within the United States and consent to its processing in accordance with this privacy policy.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer your personal information except in accordance with this policy. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We use sub-processors to provide us with some services that are necessary to provide the features of our website. Those subprocessors and the services they provide are listed below:

· Google Analytics: Cloud Platform and Analytics

· Zapier: Customer Automation and Integrations

· Amazon Web Services: Web Hosting Services

Data Retention and Data Subject Rights

If you are an EU citizen and you wish to request that we a) identify the personal information we have about you; b) delete the personal information we have about you; or c) exercise any other data subject right you may have under applicable law, please email us at hello@rillavoice.com and we will work with you to comply with your request as legally required.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Your Consent

By using our site, you consent to our privacy policy. If you do not consent to the collection and processing of the information required to be processed, we are unable to provide you with our service, and you should not use our site.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

Feedback

If there are any questions regarding this privacy policy you may contact us using: hello@rillavoice.com

EU Residents

Rilla processes personal data only on documented instructions from the controller, including with regard to transfers of personal data to a third country or an international organization, unless required to do so by Union or Member State law to which the processor is subject; in such a case, the processor shall inform the controller of that legal requirement before processing, unless that law prohibits such information on important grounds of public interest;

Rilla ensures that persons authorized to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;

Rilla takes Technical and Organizational measures in accordance with Article 32 of the GDPR

Rilla respects the conditions referred to in paragraphs 2 and 4 of Article 28.3 of the GDPR for engaging another processor;

Rilla will use commercially reasonable efforts, insofar as this is possible, for the fulfillment of the controller's obligation to respond to requests for exercising the data subject's rights laid down in Chapter III of the GPDR;

Rilla assists the controller in ensuring compliance with the obligations pursuant to Articles 32 to 36 of the GDPR taking into account the nature of processing and the information available to the processor;

Rilla will, at the choice of the controller, which should be exercised via the Service or by emailing the choice to hello@rillavoice.com, delete or return all the personal data to the controller after the end of the provision of services relating to processing, and will delete existing copies unless Union or Member State law requires storage of the personal data;

Rilla will make available to the controller all information necessary to demonstrate compliance with the obligations laid down in Article 28.3 of the GDPR and allow for and contribute to audits, including inspections, conducted by the controller or another auditor mandated by the controller.